Terms of Service

1. Acceptance of Terms

By accessing this website, requesting a quote, or placing an order for any service described on it, you agree to be bound by these Terms of Service together with any written quotation, scope document or order confirmation issued to you. If you do not accept these terms, you should not use the website or purchase the services.

Where a written quotation or scope document conflicts with these terms, the written quotation or scope document prevails for the specific order it describes. These terms apply to the extent they are not expressly varied in that document.

You confirm that you are at least the age of legal majority in your place of residence and, where you are acting for a company or other organisation, that you are authorised to accept these terms on its behalf.

2. Description of Services

AsoRank provides app store optimisation and app promotion services for the Apple App Store and Google Play. These include keyword research and strategy, keyword install and package install delivery, ratings and reviews guidance, metadata and creative recommendations, and periodic reporting.

The specific services, storefronts, keywords, delivery volumes and duration applicable to your order are those set out in the written quotation or scope document accepted by you. Work outside that scope is not included and may be quoted separately.

Services consist of the delivery of the activities described. They do not constitute a guarantee of any particular store ranking, download figure, revenue outcome or business result. Ranking positions in the Apple App Store and Google Play are determined by those platforms' own systems, which AsoRank does not control and cannot predict with certainty.

3. Orders and Payment

An order becomes binding when you accept a written quotation and, where the quotation requires it, pay the amount or deposit stated in it. AsoRank may decline an order at its discretion, including where the app, the category or the requested delivery method would conflict with store policy or applicable law.

Prices are those stated in the accepted quotation, in the currency shown on the invoice, and are exclusive of any taxes, bank charges or transfer fees that may apply in your jurisdiction unless the quotation states otherwise. Where a payment method incurs processing fees, those fees are your responsibility.

Invoices are payable within the period stated on the invoice. AsoRank may suspend delivery on overdue accounts and may require settlement of outstanding amounts before resuming work or accepting further orders. If you believe an invoice is incorrect, contact us before the due date so the dispute can be reviewed.

4. Service Delivery and Timelines

Delivery begins after the order is confirmed, the agreed scope is fixed and any materials reasonably required from you have been received. Timelines quoted for delivery are estimates made in good faith on the basis of the information available at the time of quoting.

Delivery may be affected by factors outside our control, including app store review queues, platform policy or algorithm changes, storefront availability, device or network conditions, and delays in receiving your app details, assets or approvals. Where such a factor materially affects a timeline, we will inform you and agree an adjusted schedule.

Unless the accepted quotation states a fixed delivery schedule, services are performed on a continuing basis for the period agreed. Delivery records are maintained for each period and are provided with the corresponding report.

5. Client Responsibilities

You are responsible for providing accurate app details, store links, target markets, keyword preferences and any assets needed to perform the services, and for responding to requests for approval within a reasonable time.

You confirm that you own or are authorised to promote the applications submitted, that the applications comply with the policies of the stores in which they are listed, and that the content of your listings does not infringe the rights of any third party.

You must not use the services for any application that is unlawful, deceptive, or that promotes content prohibited by the relevant store's policies. AsoRank may suspend or terminate an order, without refund of work already performed, where continued delivery would breach store policy or applicable law.

6. Refunds and Cancellations

Requests to cancel an order must be made in writing. Where an order is cancelled before delivery has commenced, amounts paid for undelivered work are refunded, less any costs already committed on your behalf and any third-party charges that cannot be recovered.

Where delivery has already started, cancellation ends the arrangement at the point reached. Work performed up to that point remains payable, and any refund is calculated against the proportion of the scope that has not been delivered.

Refunds are not provided on the basis of ranking position, download performance or other platform-determined outcomes, since those outcomes are not within AsoRank's control. If you believe a delivery did not meet the agreed scope, contact us with the order reference and the relevant records; verified shortfalls are corrected by additional delivery or by refund at our discretion.

7. Confidentiality

Each party may receive information that the other treats as confidential, including business plans, app performance data, keyword strategy, pricing and client identities. Each party agrees to use such information only for the purposes of the engagement and not to disclose it to third parties, except to personnel and subcontractors who need it in order to perform the services.

These obligations do not apply to information that is already public, independently developed without reference to the disclosed information, or required to be disclosed by law or by a competent authority. Where disclosure is legally required, the disclosing party will, where permitted, give the other party notice in advance.

Confidentiality obligations survive the end of the engagement. Resellers and agency partners may also be subject to additional confidentiality provisions set out in their partner agreement, which prevail over this section where they are more specific.

8. Intellectual Property

You retain all rights in your application, brand assets, trademarks and any materials you provide. You grant AsoRank a limited licence to use those materials solely for the purpose of performing the services.

Reports, analyses, keyword maps, recommendations and other deliverables prepared specifically for you under a paid order may be used by you for your own internal business purposes. AsoRank retains ownership of its underlying methods, templates, tooling and know-how, and of any general materials not created exclusively for you.

The content of this website, including its text, layout and design, belongs to AsoRank and may not be reproduced commercially without written permission. Third-party trademarks referenced on the site remain the property of their respective owners.

9. Limitation of Liability

To the maximum extent permitted by law, AsoRank is not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of revenue, loss of anticipated downloads, loss of goodwill, or loss of data, arising from or in connection with the services or this website.

To the maximum extent permitted by law, AsoRank's total aggregate liability arising from or in connection with an order is limited to the amount actually paid by you for the specific order giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, for wilful misconduct, or for any liability that cannot lawfully be excluded. Some jurisdictions do not permit certain limitations, in which case the limitations above apply only to the extent permitted in that jurisdiction.

10. Changes to These Terms

AsoRank may update these terms from time to time to reflect changes in the services, in platform requirements, or in applicable law. The version published on this page is the version in force at the time of your visit.

Order-specific terms are those accepted at the time the order was placed and are not altered by a later revision of this page. Where a change to these terms would materially affect an order already in progress, we will notify you before it takes effect.

Continued use of the website or of the services after a revision is published indicates acceptance of the revised terms. If you do not accept a revision, you should stop using the services and contact us to close any active order in accordance with the cancellation provisions above.

11. Contact Information

Questions about these terms, an order, an invoice or a delivery record should be sent to youounet@gmail.com. We aim to respond to all written enquiries within a reasonable period.

Formal notices relating to these terms must be sent in writing to the same address. Notices sent by other means, including through live chat or social media, are not treated as formal notice.

Last updated: October 2026